The need for brand identity consistency

I feel that I talk about this quite a lot (and I shall continue to shout it from the rooftops). It stems from my passion, to make sure all of my clients’ brand identities mirror their visions, values, and ethos…it’s really at the heart of what I aim to achieve as a designer.

As humans, we are hard-wired to make constant judgements about everything we see, hear, touch, smell and taste.

We quite literally cannot help doing this – you would need to be bereft of using your five senses if you didn’t. A few day-to-day examples: this can be anything from walking down the high street and deciding what café to eat gauging your choice from the wafting aromas in the air, to judging how people are looking at, or speaking to you, to which of your neighbours has the best-dressed windows or maintained gardens.

Well, imagine if people were making constant judgements about your business – how does it appear in their minds? What does your brand identity say to them? In fact, this is what your clients and potential clients are doing! So, you need to make sure that your vision, values and ethos are clearly signposted in your branding, the keyword being ‘consistency’.

Consistency in your branding gives your business a personality and identity to which people can relate. People will feel they can trust your brand; the consistency has helped to strengthen this, building your reputation as dependable and trustworthy.

Customers will be so pleased with your company, they; will return to you time and time again and feel confident to spread the word to others, too.

Brand identity runs throughout everything you do, from the macro aspects of your business to the micro, such as email logos, documents, presentations, and printed marketing collateral such as flyers and brochures, so make sure you check and double-check every last detail. Make sure your staff aren’t using old branding – you could be sending out mixed signals. In turn, this could affect your ‘standing’ in a judgemental marketplace, especially if your competitors are more up-to-date than you.

Brand identity consistency is key across all your communication channels. Check your tone of voice is consistent across all your social media, your website and any packaging or signage you have. Do your vehicles carry the same identity as your website and premises signage, for instance (although we understand because of the expense, it can take time to update a fleet)? The use of your logo, brand colours and key messaging across all of your communication channels is essential and will help to strengthen your brand identity.

Pulling together all of the different aspects that make up your identity will define and solidify your branding.

Consistency in branding is the key that unlocks your identity in the eyes of others.